Customer service in the transportation industry stinks – that’s what my mentor Tom Peters, author of the blockbuster book, In Search of Excellence said many years ago. It must still be true because every time I write about poor customer service…
Customer service in the transportation industry stinks – that’s what my mentor Tom Peters, author of the blockbuster book, In Search of Excellence said many years ago. It must still be true because every time I write about poor customer service…